Cisco Call Managers also known as Cisco Unified Communications Manager will design, develop and implement network and telecommunications infrastructure according to the needs of their organization. The manager monitors the organization's networks and its connections, and they play an active role in the installation of the Cisco network operating system software. They also evaluate, configure and maintain network hardware and software.
Usually, Call Manager utilize Cisco’s proprietary SCCP protocol. The manager work as part of Cisco’s solution to offer IP Telephony with many of the functions of a PBX system for an enterprise. They must have hands-on experience in monitoring and administering Cisco Telecommunication systems. The managers must play an active role in maintaining, deploying and troubleshooting any issues related to it.
The Cisco Call Manager should have end-user support experience in Cisco VoIP/UCCE environment. The professionals will coordinate with various IT staff, business partners, internal clients, and vendors. The manager must have a good understanding and working knowledge of the Microsoft suite of office productivity applications.
Experience in remote monitoring and managed IPT environment is an added advantage. The professionals need to be capable in remote monitoring and management of enterprise IPT environment. They should be quick to resolve any customer issues and handle independently any internal escalations. The manager will identify, plan and execute session management strategies that contribute to increased efficiency.
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